Xbox criticized after interruptions leave games inaccessible

UPDATE 16.30 UK: “Complete mitigation” of the Xbox server issue this weekend is expected “in the coming days,” Microsoft said, and will come as part of a new console update.

Meanwhile, the Xbox Support Twitter account said there had been a “significant improvement in the problem”.

However, the word about the upcoming update of the troubleshooting system is intriguing. Will Microsoft thereby deactivate its Digital Rights Management (DRM), which blocked access to certain games over the weekend? We’ll probably hear more when the update is released.

Meanwhile, Eurogamer contacted Microsoft for comment.


ORIGINAL STORY 11:00 UK:The Xbox has been criticized for several periods of server downtime over the weekend, which has left some gamers unable to run the games they own.

Twitter account for Xbox support reported questions influencing the ability to launch Xbox games and play games via the Xbox Cloud on Friday night, May 6, then again on Saturday morning and once again on Saturday night (UK time).

The interruptions sparked a wave of complaints on social media, including streamer and Xbox host Parris Lilly, who called for greater transparency from Microsoft on how its digital rights management (DRM) policies work.

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“The Xbox interruptions have made it clear that something needs to change with their DRM policy,” Lilly wrote“Games downloaded to my console should have a window for offline and offline play. We hope to get some clarity and a solution to avoid this problem again.”

WindowsCentral writer Jez Corden suggest inconsistencies in the operation of some games despite downtime can be caused by different publishers requiring Xbox to perform different levels of DRM checks on certain games (including some that are exclusively offline). Accessibility account Is it playing? suggested that this is an Xbox-specific problem, not something encountered on other console platforms.

During a recovery from a period of downtime, an Xbox employee Brad Rossetti reported that completely restarting your console can help restore access to games.

“I’d love to see an Xbox Wire post stating how offline works on Xbox consoles,” Lilly said later message“[including] what to do during service interruptions and any lessons learned from this disappearance over the weekend and any changes as a result. ”

Eurogamer contacted Microsoft for more.

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