Xbox users hoping to enjoy solid playing time over the weekend were stalled on Saturday after a shutdown that lasted about nine hours. Microsoft posted a tweet around 4pm ET on Saturday, confirming that some users were unable to purchase and run games or join Cloud Gaming sessions. The Downdetector service also recorded an increase in bug reports around that time.
Players could switch to physical discs (if they owned a console that even had a disc slot) or, in theory, could play offline. But like The Verge reports, even the offline game didn’t work for some users.
Microsoft released an update around 1 a.m. Eastern Time on Sunday, saying users should no longer have these problems, though Downdetector is recording a series of new complaints that continued Sunday morning.
Adding to the frustrations of the players, this was actually the second Xbox Network break so far this weekend. The Xbox suffered a similar interruption that began late Friday afternoon and extended to Saturday morning, and Microsoft then also warned of problems with launching and buying games and launching Cloud Gaming sessions. In addition, Microsoft acknowledged, some users also had difficulty during earlier disconnections from streaming apps such as Netflix and Disney +.
Microsoft only claimed to have fully resolved the disappearance on Friday at 1pm on Saturday, roughly three hours before customer complaints began to rise again.
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